Terms & Conditions
Payment should be paid in advance at least 24 hours before each individual session. By mutual agreement an exception may be made, and payment may be made either on the day or at latest 48 hours after each individual session.
If for any reason I am not able to keep an appointment a full refund or alternative appointment will be made available.
If for any reason the client misses a scheduled appointment without prior notice at least 24 hours notice before a scheduled session, the full fee for the session is due.
If a client needs to change a booked appointment within 24 hours, the full fee for that session will be due. If at all possible you may be offered another appointment on the same day. However this is not guaranteed, and it is the client's responsibility to commit to keeping scheduled appointments and times.
If the client gives notice of being unable to keep a scheduled appointment at least 48 hours before that appointment, there is no charge and any payment made will be refunded in full.
In case of genuine emergencies your well-being is paramount and there will be no charge for a scheduled individual session.
In the very rare incidences should a scheduled individual appointment be missed more than twice within a month, the full fee for any subsequent booked sessions will be payable 24 hours in advance, without refund. This is in order to establish the clients' commitment to the process, and for the time allocated and committed exclusively to them by the therapist.
No obligation is undertaken by the client nor required, after the initial assessment, to begin therapy. For this reason, if during the assessment it is mutually agreed you would benefit from being referred to another therapist or different organisation, I will absolutely endeavour to refer you to someone suitable or to an appropriate organisation to help you achieve your goals.
3, 6, 12 Exclusive Month Coaching Programs
3 Month, 6 Month, and 12 Month Exclusives Coaching Contracts. These are exclusive contracts devoting time to you which are aimed at achieving results. It is unlocking the potential within you and your life where the value lies in working with me and this can not be measured primarily in time spent with each other.
A 10 minute conversation once a month at a crucial time in your life or at a crisis point in your relationship, or before or even during a crucial business meeting, may and have produce results which can dramatic and have had effects where relationships have turned around, or changing your position and understanding a colleague in the business deal has clinched the deal and made it move forward.
At other times we may spend much longer either face to face, on the phone, or by Skype, helping you achieve the result you want to achieve.
My commitment to you is to do whatever it takes to release the potential in you and in your life to achieve your goals.
Therefore it is in the endeavour of achieving your goals rather than specific hourly/weekly schedules these Programs operate.
Once we agree what you wish to achieve and the duration of our Coaching Agreement, we will mutually agree the nature and level of our contact. This may be on a contact as you need basis, regular weekly sessions, or a combination of both.
Payment is due in full before we commence, and although I have very high success rates, no outcome is guaranteed. Once I commit to you I will make myself available to you according to the agreement we have reached, and may provide additional services without extra cost to you, such as additional individual sessions, couple counselling, family therapy, email support, text support, retreats, specialized therapy – such as parts therapy, internal family systems therapy, additional materials, books, and personalized mediations and exercises.
Our contract will last for the agreed period. There is no obligation for you to take up the commitment and time offered to you during this process but doing so on a regular basis will enhance your progress and achievement of your step by step and overall progress and results. Most clients take full advantage of every availability.
Payment is made before the beginning of each Contract and is non-refundable. However, introductory sessions are always offered before a client undertakes any of these programs to ensure we are a good fit to work together.
If in exceptional circumstances because of illness or personal tragedy or bereavement on the therapists’ or clients’ side we are not able to continue working together either a partial refund, postponement, or rescheduling will be made available to you.
Data GDPR Compliance
None of your personal information will be shared unless expressly requested in writing by you for your own purposes.
Any information kept on file will be allocated an identification number rather than your name.
All information is stored in a highly confidential safe manner and will be completely deleted when we finish working together.
In supervision you name and identity will be kept in confidence and not passed on to my supervisor.
Absolutely no information about you is shared with any other third party.
By agreeing to work with me you expressly Consent to my holding and processing your personal data in accordance with GDPR legislation.
Furthermore it is inevitable and required for the process of therapy to hold notes which document and implement progress and program plans, achievements you wish to take, steps towards that ect., as part of every session and the overall arch of your therapy, program, or retreat.
In our agreeing to work together you expressly agree to this as part of our Contract complying with GDPR regulations. Since it would be impossible to undertake therapy without holding personal contact information and treatment notes this is necessary to comply with GDPR legislation.
As stated, these notes however are kept strictly confidential without client names being directly included and your files will be given a reference number instead of a name, and never under any circumstances, except by law where you are at risk to your own life or a risk to others, revealed to anyone, any organisation, or any third party. And again your notes will be destroyed after our working together.
I and my clients sometimes make it an open practice sometimes to be in contact after they have attended therapy and keep in touch with each other on a regular or occasional basis sometimes for years on a mutually intermittent basis. However to comply with new GDPR regulations I must stipulate you may also request your personal contact details be deleted and this will be done immediately upon your request.
WEBSITE DATA POLICY PRIVACY POLICY
INTRODUCTION
This privacy notice provides you with details of how we collect and process your personal data through your use of our site www.johndonlon.com
OWNER AND DATA CONTROLLER
John Donlon, 5 Church Close, BA4 6HR, Somerset 0785 4455 286 email: [email protected]
THE LEGAL BASES, WE RELY ON FOR PROCESSING
The Owner may process Personal Data relating to Users if one of the following applies:
• Users have given their consent for one or more specific purposes;
• provision of Data is necessary for the performance of an agreement with the User and any pre-contractual obligations;
• processing is necessary for compliance with a legal obligation to which the Owner is subject;
• processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party;
• Upon request, the Owner will help to clarify the specific legal basis that applies to the processing if there is any concern.
WHEN DO WE COLLECT YOUR PERSONAL DATA?
Personal Data is collected in the following methods:
1. filling in forms on our website
2. communicating with us by post, phone, email
3. ordering our products or services
4. subscribing to our newsletter
5. requesting resources or marketing be sent to you
6. providing feedback
7. automatically collected Technical Data about your equipment, browsing actions and usage patterns. We collect this data by using cookies, server logs and similar technologies.
WHAT PERSONAL DATA DO WE COLLECT?
We collect the following Personal Data from you:
1. Identity Data may include your first name, last name
2. Contact Data may include your billing address, email address and telephone numbers
3. Technical Data may include your, internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site
4. Usage Data may include information about how you use our website
5. Cookie Data information gathered by the use of cookies in your web browser.
HOW AND WHY DO WE USE YOUR PERSONAL DATA?
The Data is used to respond to your queries or questions about our services or products; as well as for the following purposes: analytics, linking to external social networks and platforms, SPAM protection and managing contacts, sending marketing messages and contacting the User.
We want to provide the best possible User experience for customers, and we use Data to allow us to offer to you information, products and services that are most likely to interest you.
The Data privacy law allows this as part of our legitimate interest in understanding our customers and delivering the best possible service.
HOW WE PROTECT YOUR PERSONAL DATA
We know how much Data security matters to all our clients. We will treat your Data with the utmost care and have put in place appropriate security measures to prevent your Personal Data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
Our website interaction with customers is secured using ‘https’ technology.
We will notify you and any applicable regulator of a breach where we are legally required to do so.
HOW LONG WILL WE KEEP YOUR PERSONAL DATA?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Once the retention period expires, Personal Data shall be deleted.
WHO DO WE SHARE YOUR PERSONAL DATA WITH?
We may at times share your Personal Data with third parties we work with. For example, companies who look after and support our website, email marketing companies and other business systems.
WHERE YOUR PERSONAL DATA MAY BE PROCESSED
At times we will need to share your Personal Data with third parties and suppliers outside the European Economic Area (EEA). If we do this, we ensure your Data receives the same protection as if it were being processed inside the EEA.
Where we use providers based in the United States, we may transfer data to them if they are part of the EU-US Privacy Shield, which requires them to provide similar protection to personal data shared between the Europe and the US.
WHAT ARE MY RIGHTS?
Users may exercise certain rights regarding the processing of Personal Data by the Owner.
• Right to withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
• Right to object to the processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent.
• Right to access their Data. Users have the right to learn if Data is being processed by the Owner and obtain a copy of the Data being processed.
• Right to verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
• Right to restrict the processing of their Data. Users have the right, under certain circumstances, to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.
• Right to have their Personal Data deleted. Users have the right, under certain circumstances, to obtain the erasure of their Data from the Owner.
• Right to receive their Data and have it transferred to another controller. Users have the right to receive their Data and, if technically feasible, to have it transmitted to another controller without any hindrance.
• Right to object. Users have the right to bring a claim before their competent data protection authority.
DETAILS ABOUT THE RIGHT TO OBJECT
Where Personal Data is processed for the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.
Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time without providing any justification.
HOW TO EXERCISE YOUR RIGHTS
Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. These requests can be free of charge and will be addressed by the Owner within one month.
HOW CAN YOU STOP THE USE OF YOUR PERSONAL DATA FOR DIRECT MARKETING?
You can stop any further direct marketing from us by:
• clicking the unsubscribe link in emails we send at any time
• contacting the Data Controller via the details in this document.
CONTACTING THE INFORMATION COMMISSIONER’S OFFICE (UK)
If you have any issue with how your Data has been handled or are not satisfied with the response you have received to any request, you have the right to lodge a complaint with the Information Commissioner’s Office by calling 0303 123 1113 or go online to www.ico.org.uk/concerns. (Depending on your location this could be another authority for example the Data Protection Commissioner in Ireland)
INFORMATION NOT CONTAINED IN THIS POLICY
More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.
COOKIE POLICY
This website uses Cookies.
DEFINITIONS AND LEGAL REFERENCES
Personal Data (Data)
Any information that directly, indirectly, or in connection with other information — allows for the identification of a natural person.
Usage Data
Information collected automatically through this website which can include: the IP addresses or domain names of the computers utilised by the Users who use this website, the time of the request, the method utilised to submit the request to the server, the country of origin, the browser and the operating system, the time details per visit and the path followed within the website and other parameters about the device operating system and/or the User's computer environment.
User
The individual using this website who, unless otherwise specified, coincides with the Data Subject.
Data Subject
The natural person to whom the Personal Data refers.
Data Processor
The natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller, as described in this privacy policy.
Data Controller (or Owner)
The Data Controller, unless otherwise specified, is the Owner of this Website.
This Website
The means by which the Personal Data of the User is collected and processed.
Service
The service provided by this website as described on this site.
European Union (or EU)
Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.
Cookies
A small piece of Data stored in the User's device.
Payment should be paid in advance at least 24 hours before each individual session. By mutual agreement an exception may be made, and payment may be made either on the day or at latest 48 hours after each individual session.
If for any reason I am not able to keep an appointment a full refund or alternative appointment will be made available.
If for any reason the client misses a scheduled appointment without prior notice at least 24 hours notice before a scheduled session, the full fee for the session is due.
If a client needs to change a booked appointment within 24 hours, the full fee for that session will be due. If at all possible you may be offered another appointment on the same day. However this is not guaranteed, and it is the client's responsibility to commit to keeping scheduled appointments and times.
If the client gives notice of being unable to keep a scheduled appointment at least 48 hours before that appointment, there is no charge and any payment made will be refunded in full.
In case of genuine emergencies your well-being is paramount and there will be no charge for a scheduled individual session.
In the very rare incidences should a scheduled individual appointment be missed more than twice within a month, the full fee for any subsequent booked sessions will be payable 24 hours in advance, without refund. This is in order to establish the clients' commitment to the process, and for the time allocated and committed exclusively to them by the therapist.
No obligation is undertaken by the client nor required, after the initial assessment, to begin therapy. For this reason, if during the assessment it is mutually agreed you would benefit from being referred to another therapist or different organisation, I will absolutely endeavour to refer you to someone suitable or to an appropriate organisation to help you achieve your goals.
3, 6, 12 Exclusive Month Coaching Programs
3 Month, 6 Month, and 12 Month Exclusives Coaching Contracts. These are exclusive contracts devoting time to you which are aimed at achieving results. It is unlocking the potential within you and your life where the value lies in working with me and this can not be measured primarily in time spent with each other.
A 10 minute conversation once a month at a crucial time in your life or at a crisis point in your relationship, or before or even during a crucial business meeting, may and have produce results which can dramatic and have had effects where relationships have turned around, or changing your position and understanding a colleague in the business deal has clinched the deal and made it move forward.
At other times we may spend much longer either face to face, on the phone, or by Skype, helping you achieve the result you want to achieve.
My commitment to you is to do whatever it takes to release the potential in you and in your life to achieve your goals.
Therefore it is in the endeavour of achieving your goals rather than specific hourly/weekly schedules these Programs operate.
Once we agree what you wish to achieve and the duration of our Coaching Agreement, we will mutually agree the nature and level of our contact. This may be on a contact as you need basis, regular weekly sessions, or a combination of both.
Payment is due in full before we commence, and although I have very high success rates, no outcome is guaranteed. Once I commit to you I will make myself available to you according to the agreement we have reached, and may provide additional services without extra cost to you, such as additional individual sessions, couple counselling, family therapy, email support, text support, retreats, specialized therapy – such as parts therapy, internal family systems therapy, additional materials, books, and personalized mediations and exercises.
Our contract will last for the agreed period. There is no obligation for you to take up the commitment and time offered to you during this process but doing so on a regular basis will enhance your progress and achievement of your step by step and overall progress and results. Most clients take full advantage of every availability.
Payment is made before the beginning of each Contract and is non-refundable. However, introductory sessions are always offered before a client undertakes any of these programs to ensure we are a good fit to work together.
If in exceptional circumstances because of illness or personal tragedy or bereavement on the therapists’ or clients’ side we are not able to continue working together either a partial refund, postponement, or rescheduling will be made available to you.
Data GDPR Compliance
None of your personal information will be shared unless expressly requested in writing by you for your own purposes.
Any information kept on file will be allocated an identification number rather than your name.
All information is stored in a highly confidential safe manner and will be completely deleted when we finish working together.
In supervision you name and identity will be kept in confidence and not passed on to my supervisor.
Absolutely no information about you is shared with any other third party.
By agreeing to work with me you expressly Consent to my holding and processing your personal data in accordance with GDPR legislation.
Furthermore it is inevitable and required for the process of therapy to hold notes which document and implement progress and program plans, achievements you wish to take, steps towards that ect., as part of every session and the overall arch of your therapy, program, or retreat.
In our agreeing to work together you expressly agree to this as part of our Contract complying with GDPR regulations. Since it would be impossible to undertake therapy without holding personal contact information and treatment notes this is necessary to comply with GDPR legislation.
As stated, these notes however are kept strictly confidential without client names being directly included and your files will be given a reference number instead of a name, and never under any circumstances, except by law where you are at risk to your own life or a risk to others, revealed to anyone, any organisation, or any third party. And again your notes will be destroyed after our working together.
I and my clients sometimes make it an open practice sometimes to be in contact after they have attended therapy and keep in touch with each other on a regular or occasional basis sometimes for years on a mutually intermittent basis. However to comply with new GDPR regulations I must stipulate you may also request your personal contact details be deleted and this will be done immediately upon your request.
WEBSITE DATA POLICY PRIVACY POLICY
INTRODUCTION
This privacy notice provides you with details of how we collect and process your personal data through your use of our site www.johndonlon.com
OWNER AND DATA CONTROLLER
John Donlon, 5 Church Close, BA4 6HR, Somerset 0785 4455 286 email: [email protected]
THE LEGAL BASES, WE RELY ON FOR PROCESSING
The Owner may process Personal Data relating to Users if one of the following applies:
• Users have given their consent for one or more specific purposes;
• provision of Data is necessary for the performance of an agreement with the User and any pre-contractual obligations;
• processing is necessary for compliance with a legal obligation to which the Owner is subject;
• processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party;
• Upon request, the Owner will help to clarify the specific legal basis that applies to the processing if there is any concern.
WHEN DO WE COLLECT YOUR PERSONAL DATA?
Personal Data is collected in the following methods:
1. filling in forms on our website
2. communicating with us by post, phone, email
3. ordering our products or services
4. subscribing to our newsletter
5. requesting resources or marketing be sent to you
6. providing feedback
7. automatically collected Technical Data about your equipment, browsing actions and usage patterns. We collect this data by using cookies, server logs and similar technologies.
WHAT PERSONAL DATA DO WE COLLECT?
We collect the following Personal Data from you:
1. Identity Data may include your first name, last name
2. Contact Data may include your billing address, email address and telephone numbers
3. Technical Data may include your, internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site
4. Usage Data may include information about how you use our website
5. Cookie Data information gathered by the use of cookies in your web browser.
HOW AND WHY DO WE USE YOUR PERSONAL DATA?
The Data is used to respond to your queries or questions about our services or products; as well as for the following purposes: analytics, linking to external social networks and platforms, SPAM protection and managing contacts, sending marketing messages and contacting the User.
We want to provide the best possible User experience for customers, and we use Data to allow us to offer to you information, products and services that are most likely to interest you.
The Data privacy law allows this as part of our legitimate interest in understanding our customers and delivering the best possible service.
HOW WE PROTECT YOUR PERSONAL DATA
We know how much Data security matters to all our clients. We will treat your Data with the utmost care and have put in place appropriate security measures to prevent your Personal Data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
Our website interaction with customers is secured using ‘https’ technology.
We will notify you and any applicable regulator of a breach where we are legally required to do so.
HOW LONG WILL WE KEEP YOUR PERSONAL DATA?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Once the retention period expires, Personal Data shall be deleted.
WHO DO WE SHARE YOUR PERSONAL DATA WITH?
We may at times share your Personal Data with third parties we work with. For example, companies who look after and support our website, email marketing companies and other business systems.
WHERE YOUR PERSONAL DATA MAY BE PROCESSED
At times we will need to share your Personal Data with third parties and suppliers outside the European Economic Area (EEA). If we do this, we ensure your Data receives the same protection as if it were being processed inside the EEA.
Where we use providers based in the United States, we may transfer data to them if they are part of the EU-US Privacy Shield, which requires them to provide similar protection to personal data shared between the Europe and the US.
WHAT ARE MY RIGHTS?
Users may exercise certain rights regarding the processing of Personal Data by the Owner.
• Right to withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
• Right to object to the processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent.
• Right to access their Data. Users have the right to learn if Data is being processed by the Owner and obtain a copy of the Data being processed.
• Right to verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
• Right to restrict the processing of their Data. Users have the right, under certain circumstances, to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.
• Right to have their Personal Data deleted. Users have the right, under certain circumstances, to obtain the erasure of their Data from the Owner.
• Right to receive their Data and have it transferred to another controller. Users have the right to receive their Data and, if technically feasible, to have it transmitted to another controller without any hindrance.
• Right to object. Users have the right to bring a claim before their competent data protection authority.
DETAILS ABOUT THE RIGHT TO OBJECT
Where Personal Data is processed for the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.
Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time without providing any justification.
HOW TO EXERCISE YOUR RIGHTS
Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. These requests can be free of charge and will be addressed by the Owner within one month.
HOW CAN YOU STOP THE USE OF YOUR PERSONAL DATA FOR DIRECT MARKETING?
You can stop any further direct marketing from us by:
• clicking the unsubscribe link in emails we send at any time
• contacting the Data Controller via the details in this document.
CONTACTING THE INFORMATION COMMISSIONER’S OFFICE (UK)
If you have any issue with how your Data has been handled or are not satisfied with the response you have received to any request, you have the right to lodge a complaint with the Information Commissioner’s Office by calling 0303 123 1113 or go online to www.ico.org.uk/concerns. (Depending on your location this could be another authority for example the Data Protection Commissioner in Ireland)
INFORMATION NOT CONTAINED IN THIS POLICY
More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.
COOKIE POLICY
This website uses Cookies.
DEFINITIONS AND LEGAL REFERENCES
Personal Data (Data)
Any information that directly, indirectly, or in connection with other information — allows for the identification of a natural person.
Usage Data
Information collected automatically through this website which can include: the IP addresses or domain names of the computers utilised by the Users who use this website, the time of the request, the method utilised to submit the request to the server, the country of origin, the browser and the operating system, the time details per visit and the path followed within the website and other parameters about the device operating system and/or the User's computer environment.
User
The individual using this website who, unless otherwise specified, coincides with the Data Subject.
Data Subject
The natural person to whom the Personal Data refers.
Data Processor
The natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller, as described in this privacy policy.
Data Controller (or Owner)
The Data Controller, unless otherwise specified, is the Owner of this Website.
This Website
The means by which the Personal Data of the User is collected and processed.
Service
The service provided by this website as described on this site.
European Union (or EU)
Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.
Cookies
A small piece of Data stored in the User's device.
